Repair Request Instructions

At Fridman Properties Family, we want your home to stay safe, comfortable, and well maintained. Need a repair in your home? Please submit your maintenance request through the Rentvine Resident Portal. Include clear details and photos so our team can review your request and respond as quickly as possible.

Step 1: Sign In to Your Rentvine Resident Portal

Open your Rentvine Resident Portal here:

Resident Portal: https://account.rentvine.com/auth/login?

  1. Sign in using your email address and password.
  2. If you are on a mobile device, open the menu if the navigation is collapsed.
  3. Click or tap Maintenance.

Step 2: Start a New Maintenance Request

Once you are inside the portal:

  1. Open the Maintenance section.
  2. Review any existing open requests for your home.
  3. Click the Maintenance Request button.
  4. Begin a new request for the issue you want to report.

Please submit one request per issue unless several problems are directly related.

Step 3: Complete the Request Form Carefully

When filling out the Rentvine request form, please provide as much clear information as possible.

Include:

  • the issue category, if shown
  • the priority level, if available
  • the exact incident location, such as kitchen sink, hall bathroom ceiling, front door lock, or bedroom AC vent
  • a full description of what is happening
  • whether the issue is constant or intermittent
  • whether you need to be present during the visit
  • the best times you are available, if scheduling options appear

Step 4: Upload Photos and Helpful Details

Before submitting, add clear images that show the problem.

Helpful uploads may include:

  • close-up photos of the issue
  • wider photos showing the area around it
  • short video if sound, motion, dripping, or intermittent behavior matters

If there are pets in the property, an entry code, parking instructions, or any other information a technician should know before arrival, include that in your request.

Step 6: Submit and Watch for Updates

After you complete the form:

  1. Click Submit.
  2. Watch your email, phone, and Rentvine portal for updates.
  3. Respond quickly if our team or a vendor asks a question.
  4. Check the work order chat for status changes, scheduling updates, or follow-up instructions.

After submission, your request may move through the following process:

  • our team reviews the request
  • the request is assigned or scheduled
  • a vendor may contact you or propose appointment options
  • updates may be posted inside the work order conversation
  • the request stays open until the repair is completed and closed

Keeping communication inside the portal helps keep everything documented and organized.

Step 7: Need Help Accessing the Portal?

If you have not yet been invited to the Resident Portal:

  1. Contact our office and request portal access.
  2. Confirm that we have the correct email address for you.
  3. Open the invitation email and click Accept Invite.
  4. Complete registration if you are a first-time Rentvine user.
  5. If you already have a Rentvine account, choose Already have an account? Sign in.
  6. After accepting the invite, return to the portal and open Maintenance.

Fridman Properties Contact Information